DDR Service Agreement
This DDR Service Agreement forms part of the terms and conditions of the DDR Authority and should be read in conjunction with the DDR Authority.
DDR’s
DDR’s are a convenient payment mechanism and can be arranged for one off payments, ongoing payments, for fixed amounts or amounts that vary from time to time. The basis on which the DDR will be processed is as nominated in ANT contract for monthly Internet Usage & Phone Plans payable on the first day of each month.
Stopping or Cancelling your DDR
You may stop, cancel, alter or defer your DDR at any time, by contacting your Bank and by providing at least 14 Business Days written notification to:- billing@ant.com.au or phone us on 02 6619 5500 or 1300 268 266. Alternatively you may request a stop or cancellation by contacting your financial institution
DDR Dispute Resolution
If you wish to dispute any DDR transaction that we have processed you should contact us on the following contact points:- billing@ant.com.au or phone us on 02 6619 5500 or 1300 268 266.
Alternatively you may dispute a DDR transaction by contacting your Financial Institution. If we fail to resolve any dispute you raise with us and you wish to make a formal claim you should contact the financial institution that holds your account and lodge with them a DDR Customer Claim form. If you lodge a DDR Customer Claim form with your financial institution they will investigate whether the transaction was authorised by you.
If the transaction date was no earlier than 12 months from the date of your claim you should receive a response within 7 days from the date of your claim.
If the transaction date was made earlier than 12 months from the date of your claim you should receive a response within 30 days from the date of your claim.
Non Business Days
If your DDR falls due on a weekend or public holiday we will process it on the next working day.
Clear Funds
You should ensure that you have sufficient clear funds in your account to enable the DDR on its due date to be honoured by your financial institution.
Returned or Dishonoured DDR’s
If your DDR is dishonoured or returned unpaid by your financial institution for any reason, we also reserve theright to suspend or cancel your monthly data plan until any outstanding monies are paid.
If your financial institution fails to honour your payment, a late fee of $15.00 will apply immediately. Should further failure to honour your payment occur then an additional Dishonour fee of $25.00 fee will be applied.
Your financial institution may also charge you an additional dishonour fee.
Your Records
We will not disclose any details of your DDR to any person or corporation unless we are required to do so by law.
Your Account
You should be aware that some financial institutions may not allow DDR’s to be processed to certain types of accounts. You should check with your financial institution or recent statements to ensure correct details are provided on the DDR Authority.
If you wish to make inquiries about your DDR
You can contact us by writing to billing@ant.com.au or by phone on 02 6619 5500 or 1300 268 266
